Other things to remember

A Language Service Professional (LSP) is the umbrella term for the following roles:

  • Interpreter
  • Trainee Interpreter
  • Communication Support Worker (CSW)
  • British Sign Language BSL signer
  • Note Taker
  • Lipspeaker

There are a number of ways that you can make working with an LSP more effective.

An LSP needs regular breaks, and may require a co-worker if working for more than two hours or for heavy-content sessions / sessions with more than three people.

They should not be expected to work through lunch and coffee breaks, unless this is necessary and part of the work – this will need to be stated and agreed beforehand.

You should send the LSP advance copies of any papers, teaching materials or any other information. This will help them to prepare properly for the booking.

Make sure you address the Deaf person in your usual way.

Do not direct your comments to the LSP.

The LSPs job is to relay the information you give in the session – they will not add their own comments, views or opinions.

Remember that the LSP is not a tutor.

The LSP will discuss the course contents/ your session with the student. They may also talk to you about the session but remember they will be careful about passing on confidential information to you.

Please contact the Deaf Agency for more advice/ information.



The GDPR EU regulation began on 25th May 2018 and deals with data and process of that data.

The Deaf Agency takes the privacy of data very seriously and aims to ensure that all data held is done so securely, lawfully, transparently, accurately and in a confidential manner.

Data is collected by The Deaf Agency Limited, Spectrum House, 2b Sutton Lane, Hornchurch, Essex. RM12 6RJ and that data is only used for the purpose it was collected for.

The Deaf Agency Limited are registered under the ICO ref ZA229709.

We will only hold data for as long as necessary to fulfil the purposes for which we collected it, including any legal and statutory requirements. Any data no longer valid or required under legal obligations will be deleted

Collection of data by the Deaf Agency is solely for the the nature and purpose of providing a quality professional service under The Deaf Agency business model:

  • To fulfil contracts – Legitimate Interest
  • To fulfil mandatory audits – Consent given.
  • Where there is a legal duty

Use of Data is to receive and undertake bookings,  process invoices and payments, answer queries or questions, contact you re business matters and to adhere to legal requirements / audits / governing body regulations. We only will use data for the purposes for what it was  collected for, unless we consider we need to use it for another reason compatible with original purposes.

We expect all third parties where information is given under the legal business, to respect the security of any given data and treat it accordingly under the GDPR law.

Data sharing will only be carried our as required by audit bodies, Ministry of Justice (where vetting processes are required) / HEI / Colleges / Schools or bookings that require this to happen. All data shared will be as minimal as is necessary. 

Bookings require that the client and support worker information is shared prior to the booking. It may also be necessary for the End User to be included if it is not the client who pays the booking. Again, minimal data will be provided as is necessary.

Sensitive data will only be collected if required and treated as sensitive. Any DBS criminal records found will be viewed once and deleted. Religious information will be kept if necessary and only if freely given by client / freelancer / staff.

Your Rights   

  • right to be informed the right to access
  • the right to rectification the right to erasure
  • the right to restrict processing the right to object
  • the right to data portability
  • the right to prevent automated decision making and profiling
  • Any requests to us, please allow 0-2months to complete the task.

If you have any concerns as to the handling of your data, you may refer this matter to the Supervisory Authority, Information Commissioners Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF https://ICO.org.uk or phone 0303 123 1113.

Types of data include Personal Data, Sensitive Personal Data, Financial Data, Employment Data and Certification / Qualification Data. 

(Clients and Admin users – more information is held on our portal – should you require a password, please email us with your request)

We do not sell your information to any other organisations.

The Deaf Agency is based in the UK. Your data will not be transferred outside the EEA (European Economic Area).